Following a brief stint with the Ministry of Defence (MoD) Police, Jonathan returned to Thames Valley Police (TVP), looking to help contribute to protecting our communities through teamwork and camaraderie, bring a different perspective on policing back with him. Current Role: Police Officer within the Police Control room, Contact Management Age at joining policing: 25 …
Meri’s journey with Thames Valley Police (TVP) spans nearly four years, marked by diverse experiences and a commitment to personal and professional development. Joining as a 999/101 Call Handler apprentice during the onset of the COVID-19 pandemic, Meri’s path took an unexpected yet rewarding turn as she took advantage of development opportunities to aid her …
Vanessa’s journey into Thames Valley Police began at the start of 2024, marking a significant shift after being self-employed for six years. Drawn to the role of a 999/101 Call Handler, Vanessa’s aspiration was clear – to make a meaningful impact in a team environment where she could help protect local communities. How long have …
Rich joined TVP in December 2019 on our 999/101 Emergency Service Contact Handling Apprenticeship. With the help of TVP, he has achieved his Functional Skills Level 2 qualification (equivalent to GCSE grade 4), and was also supported throughout the process of being formally diagnosed with dyslexia. With the new skills and knowledge his apprenticeship taught …
Length of service: 20 years What made you want to become a 999/101 Call Handler? It was my dad who suggested I look into the role. I was working as Cabin Crew and had been in the USA during the September 11 attacks. As a result, the airline industry was very unstable. I was looking …
Name: Jennifer Lamboll Job: Contact Management Supervisor Service length: 30 years with TVP – 18 years in Contact Management You’ve had a long career with TVP and the Contact Management department – what makes you stay? Confidence – knowing that I’m good at my job. At a TVP Women’s conference, I was once told ‘if …
Length of service: 1½ years Why did you want to join Contact Management? I wanted a job that was varied but also made a difference to people’s lives. I previously worked in retail so I thought I had the transferable skills like being able to communicate with people and was drawn to TVP because I …
Meet Kim & Lorna, two of our 999/101 call handlers who have undertaken our Contact Management Emergency Services Call Handling Apprenticeship – Kim is at the early stages of her apprenticeship whilst Lorna has just completed hers. What were you doing prior to becoming a 999/101 call hander? Kim: I joined the Army at 19 …
Name: Arundeep Rai Length of service: 7 months Age: 25 years old What made you want to become a 999/101 call handler? I worked in a call centre previously. Relatives of mine that worked for Thames Valley made me aware of the opportunities in contact management and it made sense to bring the two things …
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