Category: Contact Management

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‘My career in contact management’

Name: Jennifer Lamboll Job: Contact Management Supervisor Service length: 30 years with TVP – 18 years in Contact Management You’ve had a long career with TVP and the Contact Management department – what makes you stay? Confidence – knowing that I’m good at my job. At a TVP Women’s conference, I was once told ‘if …

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Dominika – How having a second language can be a benefit in becoming a call handler.

Length of service: 1½ years Why did you want to join Contact Management? I wanted a job that was varied but also made a difference to people’s lives. I previously worked in retail so I thought I had the transferable skills like being able to communicate with people and was drawn to TVP because I …

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Hear from Kim & Lorna, two of our recent Contact Management apprentices about their experience

Meet Kim & Lorna, two of our 999/101 call handlers who have undertaken our Contact Management Emergency Services Call Handling Apprenticeship – Kim is at the early stages of her apprenticeship whilst Lorna has just completed hers. What were you doing prior to becoming a 999/101 call hander? Kim: I joined the Army at 19 …

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Diversity is key in Contact Management

Name: Arundeep Rai Length of service: 7 months Age: 25 years old What made you want to become a 999/101 call handler? I worked in a call centre previously. Relatives of mine that worked for Thames Valley made me aware of the opportunities in contact management and it made sense to bring the two things …

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Komal – My first year as a Contact Management Centre Officer

Having spent four years working in retail whilst also studying at University, Komal was looking for an opportunity to take on a new challenge outside of her comfort zone. 12 months on from starting out in TVP’s Control Room, Komal shares her valuable insight and talks us through the moment she answered her first 999 …

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What will your first call be?

A career as a Contact Management Centre Officer provides variety and challenge that really cannot be matched. It’s a role that requires enthusiastic, resilient individuals able to use their own initiative to solve problems whilst displaying empathy and tact. It can be challenging and unpredictable at times, but with first class training and development opportunities, …