Category: Contact Management

Contact Management

Komal – My first year as a Contact Management Centre Officer

Having spent four years working in retail whilst also studying at University, Komal was looking for an opportunity to take on a new challenge outside of her comfort zone. 12 months on from starting out in TVP’s Control Room, Komal shares her valuable insight and talks us through the moment she answered her first 999 …

Contact Management

What will your first call be?

A career as a Contact Management Centre Officer provides variety and challenge that really cannot be matched. It’s a role that requires enthusiastic, resilient individuals able to use their own initiative to solve problems whilst displaying empathy and tact. It can be challenging and unpredictable at times, but with first class training and development opportunities, …