Family in Uniform: A Mother’s Day Story of Policing and Parenthood

Mother’s Day is a time to celebrate the incredible women in our lives – the ones who love us unconditionally, …

contact management paul

Answering the Call: Paul’s Journey as a Call Handler Apprentice

From the nerves of his first call to making a real impact in people’s lives, Paul’s apprenticeship as a call …

Contact Management Jen

Get to know Jennifer – recipient of the British Empire Medal

“She is THE most caring person I know and will go above and beyond to help absolutely anyone regardless of …

Emergency call handler

Get to know emergency call handler, Candice

What inspired you to become an emergency call handler? I always had a passion for helping others, working in care …

Transferee re-joiner

Returning to the Control Room

Following a brief stint with the Ministry of Defence (MoD) Police, Jonathan returned to Thames Valley Police (TVP), looking to …

apprentice

Apprentice to Manager: A Journey of Growth and Leadership

Meri’s journey with Thames Valley Police (TVP) spans nearly four years, marked by diverse experiences and a commitment to personal …

Call handler

Meet Call Handler Vanessa Cooper – Answering the Call to Make a Difference

Vanessa’s journey into Thames Valley Police began at the start of 2024, marking a significant shift after being self-employed for …

From 999/101 Call Handler to Supervisor in two years… Meet Rich Berry

Rich joined TVP in December 2019 on our 999/101 Emergency Service Contact Handling Apprenticeship. With the help of TVP, he …

Ann Hillary, Contact Management Centre Officer

Meet Ann Hillary, Contact Management Centre Officer

Length of service: 20 years What made you want to become a 999/101 Call Handler? It was my dad who …