Tag: Contact Management

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‘My career in contact management’

Name: Jennifer Lamboll Job: Contact Management Supervisor Service length: 30 years with TVP – 18 years in Contact Management You’ve had a long career with TVP and the Contact Management department – what makes you stay? Confidence – knowing that I’m good at my job. At a TVP Women’s conference, I was once told ‘if …

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Dominika – How having a second language can be a benefit in becoming a call handler.

Length of service: 1½ years Why did you want to join Contact Management? I wanted a job that was varied but also made a difference to people’s lives. I previously worked in retail so I thought I had the transferable skills like being able to communicate with people and was drawn to TVP because I …

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Diversity is key in Contact Management

Name: Arundeep Rai Length of service: 7 months Age: 25 years old What made you want to become a 999/101 call handler? I worked in a call centre previously. Relatives of mine that worked for Thames Valley made me aware of the opportunities in contact management and it made sense to bring the two things …