From 999/101 Call Handler to Supervisor in two years… Meet Rich Berry

Rich joined TVP in December 2019 on our 999/101 Emergency Service Contact Handling Apprenticeship. With the help of TVP, he …

Ann Hillary, Contact Management Centre Officer

Meet Ann Hillary, Contact Management Centre Officer

Length of service: 20 years What made you want to become a 999/101 Call Handler? It was my dad who …

Contact Management

What will your first call be?

A career as a Contact Management Centre Officer provides variety and challenge that really cannot be matched. It’s a role …