Month: November 2020

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Hear from Kim & Lorna, two of our recent Contact Management apprentices about their experience

Meet Kim & Lorna, two of our 999/101 call handlers who have undertaken our Contact Management Emergency Services Call Handling Apprenticeship – Kim is at the early stages of her apprenticeship whilst Lorna has just completed hers. What were you doing prior to becoming a 999/101 call hander? Kim: I joined the Army at 19 …